IBM: Service Model for Small Business
"However beautiful the strategy, you should occasionally look at the results"...WC
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Former IBM head Thomas J. Watson Jr, is listed as one of Time Magazines 100 most influential people of the 20th century.He lead one of the worlds best selling machines.from 1952 to 1971, In this 30 second voice clip he says that service is something most companies forget. Listen for yourself in this item recorded in 1993 the year he died. it says so much about what makes for success.
Thomas Watson Sr, his father, joined IBM in 1915 the year after his first son was born. His regime began with a concept that the company would grow by THINKING as he said:
“We must study through reading, listening, discussing, observing and thinking. We must not neglect any one of those ways. The trouble with most of us is that we fall down on the latter – THINKING — because it’s hard work.
I found it quite interesting when I listen to the 1993 dated clip of his son who had headed up one of the worlds largest and most successful selling companies and his father who built it from less than 300 people after he joined it from NCR in 1915.
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