A short story about Listening

Looking back on some earlier posts about listening the are several in our archives including a video. They set out to make the point that listening is about intelligently hearing what is being communicated not just what is being said. Mothers know this intuitively when listen to their kids. All these have upwards of 500+ words. But this one says it all in less than 50….Enjoy. [...]

Climate to fundamentally change in Australia

The UN’s Intergovernmental Panel on Climate Change has been in operation for twenty two years. We are now out of time to avoid significant climate change. and must fundamentally change the way we think about energy and how we do business The is the message being sent to the Australian Government as it formed a minority team last week based on an alliance with independent greens who hold the balance of power. The new government is : [...]

Great Customer Service: How to approach rude customers

Everyone knows that customer service is what makes all our lives better, despite the fact that customers are all too human. Promising to deliver then delivering what you promise is what it is all about, regardless of personal cost. Here is a case of how to take care of a customer In this case an award should go to the check in attendant confronted with a passenger who probably deserved to fly as cargo. [...]

Checking world clock numbers is sobering!

This earth clock shpows incredible depletion rates that are actually frightening. When you see them presented in this interactive update page, Yearly, monthly, weekly figures are one thing but what really makes you think is the daily depletion rate changing before your eyes. [...]

Larry Who?

There is something not quite right about this video. It has been around for while and collected quite a lot of comments, many not all that flattering. Larry Ellison in this video reminded me of Dean Martin the comedian, but nowhere near as endearing. I must admit I did found myself enjoying his lampooning. In the safety of his disciples he also gives Microsoft stick. Maybe it is because we see some lighthearted human side of this man whose personal image syncs with the ruthless practices of the Giant Oracle business he started and still heads. Disliked or not by non disciples this leader of giants lightheartedly reduces cloud computing to the simplicity of what it is really is: The cloud is Computers hooked up to Networks, that’s all it is. He also distinguishes SaaS as a packaged business model for rental of computing services This is not new either past now and the future, so nothing new. Taking some advice of a long time journalist mate who says don’t just be mesmerised by a good show, always go for balance. which I did I found another video by Marc Benioff CEO of the cloud computing giant, who lampoons Ellison. They are each quite short. Enjoy them both !!! [...]

Economist says Mining is booming

According to The Economist Feb 25th 2010, article headlined The Data Deluge, using data mining techniques credit-card companies lead the way to identify such things as fraudulent activity. Using data this way Insurance firms too are more able to spot the scams. For example accident claims on a Monday are more likely to be staged as such claimants tend to assemble friends as false witnesses over a weekend. To do this rules based data crouching thru millions of transactions lets them see which cards that are likely to be stolen, and which claims that are likely to be dodgy. This report in its full context is about the unchecked data explosion occurring It reports on its value and use to include benefits of data mining, also known as business intelligence, and the risks to both business and personal information. It is well worth a read…… [...]