Big, small, established or just starting, learning what makes customers happy is a constant.
It is not enough having best product, service, capability, marketing and people. Making it all work together with conviction, knowledge and a plan. is what business must do.
Learning about business is an investment that never stops. But business is not all about work; its also about having a life. Getting that blend right so you are having fun means you will never work, as you have a great life.
Over the years, as I assembled these pages, with contributions from my colleagues, my aim has continued to be to help others. By sharing the learning experiences and ideas from my customers and the many wonderful friends I have and always enjoy working with, I have enriched that for myself and learned so much more in the process.
For what its worth to you, please use and enjoy what you find. If you find this useful, consider also sharing what you learn in your own way, so others may learn from you too.