In most walks of life we have access to solutions we can use to help people. But getting the right one to be effective means we need to be able to listen first.
An email I got from a mate had some insightful advice in the form of this humorous story.
A drunk sat down on a subway next to a priest.. His tie was stained, his face was plastered with lipstick, and a half-empty bottle was sticking out of his torn coat pocket.
He opened his newspaper and began reading.
After a few minutes the man turned asked, "Say Father,what causes arthritis?"
The priest replied, "My Son, it’s caused by loose living, being with wicked women, too much alcohol, contemptuous manners sleeping with prostitutes and lack of a bath."
The drunk muttered , "Well, I’ll be darned," Then returned to his paper.
The priest, thinking about what he had said, nudged the man and apologized. "I’m very sorry. I didn’t mean to come on so strong. How long have you had arthritis?"
The drunk answered, "I don’t Father. I was just reading that the Pope does."
It concluded with:
When someone asks you a question make sure you understand it before answering”