Great Customer Service: How to approach rude customers

I could not resist posting this.

Everyone knows that customer service is what makes all our lives better, despite the fact that customers are all too human. Promising to deliver then delivering what you promise is what it is all about, regardless of personal cost.

Here is a case of how to take care of a customer In this case an award should go to the check in attendant confronted with a passenger who probably deserved to fly as cargo. image After a crowded flight had been cancelled a single gate agent was re-booking a long line of inconvenienced travellers.  Suddenly an angry passenger pushed his way to the desk.

He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it HAS to be FIRST CLASS".

The attendant replied, "I’m sorry, sir.  I’ll be happy to help you, but I’ve got to help these people first, and I’m sure we’ll be able to work something out."

The passenger was not impressed.  He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"

Without hesitating, the attendant smiled and grabbed her public address microphone: "May I have your attention please; may I have you attention please, " she began – her voice heard clearly throughout the terminal.  "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS.  If anyone can help him find his identity, please come to Gate 14."

With the folks behind him in line laughing hysterically, the man glared at the attendant, gritted his teeth and said, "F…You!"

Without flinching, she smiled and said, (I love this bit) "I’m sorry, sir, but you’ll have to get in line for that too."

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