It seems finding the best KPI is done by first taking a look at performance. If it is good the job is made easy by simply asking the CEO the secret then check the poor performers for a match. And taking a look at the competition that is doing well to see what measures they focus on that work better also helps.
When performance is poor then armed with C levels comments which themselves may differ, if you then ask operations you will see there where you have miss-matches that need to be fixed. And in every case you should go and ask the customers and see what the match is there too. In all case you must check the three standard KPI’s are in place called “Consistency” “Teamwork” and “Focus”, that actually always work.
As most people know, in any organization getting agreement internally on one or two key measures that give the business momentum to drive and sustain itself, make the best KPI’s.
Getting the business KPI going takes work to commit to a focus and cut to the chase. And keeping it there it is not just about just making a dashboard. It needs much more to maintain it, with action and plan conversations to match. And it then only works with timely, consistent and reliable reporting, so it becomes the language of success.