November 2008

Decisive Business Risk Taking

Stepping outside of your comfort zone can trigger the pump. So gathering evidence is vital to keeping your eye on the prize. Planned is a series of practical papers on Decision making in the unrelenting high risky change paradigms. This series of articles will focus on the decision environment where supply and demand and business processes are reincarnating in ever shorter and shorter cycles. [...]

Caviar and only salt water to drink.

The common ingredient for good planning is ready access and confidence in the market and business intelligence information we have in our systems. Organizations using their planning and business intelligence capability are protecting their core services and battening down for more changes ahead. Equally so they are maintaining “in command” status on service activity, and have shifted their control systems focus on leaner services and tighter financial control. The folly and downfall for many, however, may yet be a failure to understand and use this power as customer demand continues to fall. The real choice is to use the rich planning and control investments for the value business made them in the first place: Plan Defend and then Grow. [...]

Is your thinking in the clouds?

The prerequisite to investing and creating wealth is quality in business and process management so we can achieve previously unequalled level of customer quality. Those not in good shape, especially SME’s, have an imperative to upgrade their management planning and performance control systems to survive. The “no excuse” customer and investor attitudes on performance failures demand this. A colleague of 20 years past Ian Curry once told me once “quality costs nothing”. Ian was then General Manager at Colonial Mutual Life in my days as a finance executive. His vision for quality, under that tag, stuck with me as I become an evangelist of total quality management, or TQM. Under his leadership at the time, we embraced that prophecy and began invoking continuous improvement quality programs such as Deming’s PDCA in what became a watershed era of change. Since, we have all seen those visions come to fusion in a revolution that has changed completely, across the world, the way we work. [...]